Learn about our return and refund policies for floral arrangements
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At Craftedcraft, we strive to ensure your complete satisfaction with every floral arrangement. Due to the perishable nature of flowers, we have specific policies regarding returns, exchanges, and refunds for our products.
If you are not completely satisfied with your floral arrangement from Craftedcraft, please contact us within 24 hours of delivery or pickup. We will work with you to resolve any issues and ensure your satisfaction.
If your floral arrangement arrives damaged or is defective, please contact us immediately. We will arrange for a replacement or provide a full refund. To process your claim, we may require photos of the damaged product.
Custom floral arrangements created specifically for your event or occasion are generally non-refundable once production has begun. However, if there is an error on our part, we will work with you to find an appropriate solution.
If there is an issue with the delivery of your order, such as incorrect address, failed delivery, or delivery to the wrong recipient, please contact us immediately. We will work to resolve the issue and may offer a replacement or refund depending on the circumstances.
Refunds, when applicable, will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.
We do not offer direct exchanges for floral arrangements due to their perishable nature. However, if you are unsatisfied with your purchase, please contact us and we will work with you to find a suitable solution, which may include a replacement arrangement or store credit.
For questions about returns, refunds, or exchanges, please contact us at info@craftedcraft.world or call us at +1 (312) 741-3652. You can also visit our contact page for more information.
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